If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us using the form on this page.

We will accept return requests for items that are unopened and unused. The product(s) must be in their original packaging, in the same condition it was received. If you wish to return your item, we must receive your request within 7 days of the date you received your item. All returns are subject to a 40% Restocking fee.

Refunds

*Custom & private labeled products are Non Refundable. Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the funds will be refunded to your original method of payment within 2 weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@escbrands.com within 7 days of receiving your product to begin the process.

Return Shipping

You are responsible for paying for the return shipping costs.

Insurance

If you’re shipping  items over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.